If you have any specific doubts about the online management or procedure you are carrying out , you will have to contact the organization with which you were doing it. Consult the web address of the electronic headquarters of the bodies of Catalonia to get in touch.
VÀLid is a AOC service that aims to integrate the different digital identification systems available (idCAT Mòbil, digital certificates and Cl@ve).
The steps to follow to identify yourself with a digital certificate are the following:
1. Once you have accessed the procedure from the responsible body's website , one of these two screens will appear:
2. Select the "digital certificate" option and choose the digital certificate you want to identify with (You must have the digital certificate installed in the browser you are using).
Note: On Mac operating system, when using a digital certificate, you may be asked for your Mac login password (Private Key)
4. If your digital certificate is protected with a user PIN, you will be asked for this password to access it.
5. Once identified, you will access the procedure or online management and you can continue with the processing.
If you have problems with your digital certificate , contact the provider of it.
If you have doubts about the procedure you are doing, contact the responsible body.