Contact AOC Support

At AOC, we help you with the identification process.

If you have questions about the procedure you're completing, please contact the organization with which you are managing it.

Here are the contacts for some of the main administrations:

• Town Halls, County Councils, and Provincial Councils: contact them through their electronic headquarters.
• Government of Catalonia (Generalitat): contact through 012 or the Gencat page.
• Universities: contact them through their electronic headquarters.
• General State Administration: contact through 060 or the AGE page.

If you have questions about the app “La Meva Salut,” check the Help page for "La Meva Salut" or contact "Salut Respon" by calling 061, where they can solve issues related to the app’s user and password.

If you encounter the following error: “The provided credentials do not allow completing the authentication process,” please contact La Meva Salut.

Check the following articles:

• How to identify myself with idCAT Mòbil in VÀLid?
• How to identify myself with a digital certificate in VÀLid?
• Cl@ve System in the VÀLid service

Check the Support Portal for the main tools:

• Electronic notifications
• Electronic invoices
• Representations
• Procedures